Jiliaap Privacy Policy

1 What Information We Collect

When you create an account and use our services on jiliaap, we collect various types of information needed to give you the best possible experience.

Personal Information

• Identity Information: Full name, date of birth, nationality.
• Contact Information: Email address, mobile number, and residential address.
• Identity Verification Documents: Copy of National ID, passport, or driving license (as part of the KYC process).
• Financial Information: Payment methods and transaction history (full card numbers are not stored).

Automatically Collected Information

• IP address and device information.
• Browser type and operating system.
• Time spent on site and pages visited.
• Gaming activity and betting history.

2 How We Collect Information

Jiliaap collects information through several methods. You should have a clear understanding of each one.

3 Purpose of Data Use

In accordance with its Privacy Policy, jiliaap uses collected data solely for the following purposes:

Core Service Delivery

• Creating and managing your account.
• Processing deposits and withdrawals.
• Personalizing your gaming experience.
• Sending bonuses and promotions (with your consent).

Security & Legal Obligations

• Prevention of fraud and money laundering (AML).
• Verifying age and ensuring responsible gaming.
• Providing information upon request from a legal regulatory authority.
• System security and protection against cyber threats.

Service Improvement

• Analyzing and improving the user experience.
• Identifying and resolving technical issues.
• Planning the rollout of new features and games.

4 Data Sharing Policy

Jiliaap does not typically share your information with third parties. However, limited data sharing may occur in the following circumstances:

Permitted Circumstances

• Payment Provider: Necessary information is shared with payment gateways such as Mobile Pay, Nagad, and Rocket to process transactions.
• Game Provider: Minimal data may be shared with game software providers for the purpose of operating games.
• Legal Obligations: If we are required to disclose information by court order or regulatory authority, you will be notified where legally permitted.
• Company restructuring: If jiliaap is sold or merged, the new owners will be bound by the same Privacy Policy.

5 Cookies & Tracking Technologies

The jiliaap website uses cookies and similar technologies. Cookies are small text files stored in your browser.

Types of Cookies We Use

You can delete or block cookies at any time through your browser settings. Please note that disabling essential cookies may affect the proper functioning of the site.

6 Data Security Measures

Jiliaap employs industry-leading security technology to safeguard your privacy.

Technical Protection

• 256-bit SSL/TLS Encryption: Bank-level encryption for all data transfers.
• Firewall & DDoS Protection: Protection against server attacks.
• Two-factor authentication (2FA): An additional layer of security for your account.
• Regular Penetration Testing: Security testing conducted by an independent expert team.

Institutional Security

• Only authorized personnel have access to user data.
• Data protection training is mandatory for all staff.
• A complete log of all data access is maintained.

7 Data Retention Period

Jiliaap does not retain data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

• Account information: For as long as your account is active, and for 5 years after closure.
• Transaction Records: 5–7 years as required by legal obligations.
• KYC documents: 5 years after the last transaction.
• Support Conversations: 2 years.
• Cookies & Session Data: As per the relevant cookie's expiry period.

8 Your Rights

Every user registered with jiliaap has the following rights regarding their personal data:

• Right to know: You can request to know what data we hold about you and why, at any time.
• Right to Rectification: You can correct any inaccurate or outdated information.
• Right to erasure: Under certain conditions, you may request the complete deletion of your data.
• Right to restrict processing: You may request that we stop using your data for specific purposes.
• Right to data portability: You can export your data in a machine-readable format.
• Right to Object: You may object to the use of your data for marketing or profiling.

9 Children's Privacy

Jiliaap is strictly not intended for anyone under the age of 18. We do not knowingly collect personal data from minors.

If we are notified that a minor has created an account, we will immediately close that account and delete all associated data collected.

If you believe a minor in your household is using jiliaap, please contact our support team immediately.

10 International Data Transfers

Jiliaap operates servers across multiple countries. Your data may be transferred outside Bangladesh, but always under the full protections set out in this Privacy Policy.

• Adequate data protection laws are ensured in all countries to which data is transferred.
• Encryption is always applied to all international data transfers.
• Appropriate agreements are in place for any transfers to third countries.

11 Privacy Policy Updates

Jiliaap may update this Privacy Policy as needed. When changes are made:

• The "Last Updated" date at the top of this page will reflect any changes.
• For major changes, you will be notified at your registered email address.
• Continued use of the site after any changes takes effect will be considered acceptance of the updated policy.

12 Contact

For any questions, requests, or complaints regarding this Privacy Policy, please get in touch with us. Our data protection team is always here to help.

We typically respond within 2 business days. For urgent matters, please reach us via live chat.